Episode 3

Episode 3: "Leading Changes in Crisis: Using C.A.R.E to Sustain Changes in the Lab"

In this episode of “eLABorate Topics” podcast Lona Small discuss ways to get your team to respond to and sustain changes during a crisis.


With limited time to respond in a crisis, we need a method that is timely and effective.


The C.A.R.E. method:

1. Communicate

2. Be Available

3. Be a Role Model

4. Encourage


This method is not only for leaders with a title but can be used by anyone willing to lead. Parents, Lab technicians, phlebotomists, medical lab scientists, supervisors, managers and lab executives can all use this method.


The CARE method can also be used in other change initiatives and not only in a crisis. The CARE method creates a positive environment of pride, collaboration and support inside the lab and visibility outside of the lab.

Listen to the full show for more!

About the Podcast

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eLABorate Topics
Leadership and Technical Strategies for Medical Laboratory Professionals to excel inside and outside of the lab..

About your hosts

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Tywauna Wilson

Tywauna "Coach Tee" Wilson is an accomplished medical laboratory leader, author of "Some Leaders Wear Lab Coats," and co-host of the "eLABorate Topics" podcast. As founder and president of Trendy Elite Coaching and Consulting, she develops best-in-class leaders through coaching programs and leadership training. With two decades of experience, including as a lab manager and technical director, Tywauna leverages her clinical expertise to mentor laboratory professionals. Through Trendy Elite's Standout Leader Academy and her own initiatives, she empowers professionals to enhance their leadership skills, expand their influence, and excel in their careers. Tywauna is committed to guiding the next generation of confident, competent laboratory leaders
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Stephanie Whitehead

It isn’t every healthcare leader who can seamlessly lead through the chaos of managing a large healthcare operation while navigating the rapid changes in healthcare. But this is exactly the environment where Stephanie Whitehead not only shines but thrives!

Stephanie is an executive-level leader that fueled by her passion for helping others in the medical profession achieve operational excellence. Intrigued by the evolving nature of the laboratory field and its strong impact on patient treatment, she had an early determination to leave an indelible mark on the laboratory profession.
Stephanie is a co-host who offers a unique blend of clinical knowledge, practical advice, and personable humor. Stephanie’s niche has always been the ability to see problems with a wide-lens view and then, narrow them down to connect the dots, take action, and drive results.

Contact her at stepanie.y.whitehead@gmail.com or StephanieYWhitehead on all social media

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