Episode 38

Episode 38: " Your Unique Competence Increases The Value of The Medical Lab Profession"

How can contributing your unique competence increase the perceived value of the Medical Lab Profession?


In this episode of eLABorate Topics podcast, Lona Gordon Small, MBA, PMP, CPBPM, MT (ASCP) discuss the topic of perceived value of the Medical lab profession and the change that is possible. Even if your service has high potential value and your customers do not understand how you can help, then perceived value of your service by your customer could be low. Value is of course what your customer is willing to pay for.


Lona discussed the positive benefit of utilizing the LabOPEX 4C model she use in her training within her LabOPEX Growth Academy community. Medical lab professionals (MLP) with aspirations to contribute and make an impact in their careers and in healthcare at the highest levels use the LabOPEX 4C model.


The positive side effects for the LabOPEX 4C model is that the Medical lab profession on a whole will benefit through increased perceived value. This increased perceived value is important to how the Medical lab profession is seen by the public, our customers, and the salaries and caliber of new professionals we therefore attract.


LabOPEX 4C Model

1. Core

2. Commit

3. Contribution and Impact

4. Continuous Improvement


To reach Lona Small and learn more about this and other similar topics email her at lonasmall@lonasmall.com

On LinkedIn Lona Gordon Small


Listen to this episode and other episode on directimpactbroadcasting.com and your favorite podcast platform. Reach out to us at eLABoratetopics@directimpactbroadcasting.com to suggest topics you would like us to discuss or if you would like to be a guest on this podcast.

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eLABorate Topics
Leadership and Technical Strategies for Medical Laboratory Professionals to excel inside and outside of the lab..

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About your hosts

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Tywauna Wilson

Tywauna "Coach Tee" Wilson is an accomplished medical laboratory leader, author of "Some Leaders Wear Lab Coats," and co-host of the "eLABorate Topics" podcast. As founder and president of Trendy Elite Coaching and Consulting, she develops best-in-class leaders through coaching programs and leadership training. With two decades of experience, including as a lab manager and technical director, Tywauna leverages her clinical expertise to mentor laboratory professionals. Through Trendy Elite's Standout Leader Academy and her own initiatives, she empowers professionals to enhance their leadership skills, expand their influence, and excel in their careers. Tywauna is committed to guiding the next generation of confident, competent laboratory leaders
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Stephanie Whitehead

It isn’t every healthcare leader who can seamlessly lead through the chaos of managing a large healthcare operation while navigating the rapid changes in healthcare. But this is exactly the environment where Stephanie Whitehead not only shines but thrives!

Stephanie is an executive-level leader that fueled by her passion for helping others in the medical profession achieve operational excellence. Intrigued by the evolving nature of the laboratory field and its strong impact on patient treatment, she had an early determination to leave an indelible mark on the laboratory profession.
Stephanie is a co-host who offers a unique blend of clinical knowledge, practical advice, and personable humor. Stephanie’s niche has always been the ability to see problems with a wide-lens view and then, narrow them down to connect the dots, take action, and drive results.

Contact her at stepanie.y.whitehead@gmail.com or StephanieYWhitehead on all social media

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